Terms of Service

1. Preamble

These Terms of Service (hereinafter "Terms") govern access to and use of the Instant App platform, accessible at instantapp.locordi.com.

By using Instant App services, the user acknowledges having read, understood and accepted these Terms in their entirety.

2. Service description

Instant App is a platform for rapid deployment of professional applications hosted on cloud servers. The services offered include:

• Automated deployment of pre-configured applications (Centreon, Zabbix, WordPress, GLPI, Matomo, and their combinations)
• Hosting on AWS cloud infrastructure
• Instance management via a dedicated dashboard
• Automatic HTTPS configuration with Let's Encrypt certificates
• Email technical support

3. Registration and user account

3.1 Registration conditions

Access to the services requires the creation of a user account. The user must be at least 18 years old, or have the express authorization of a legal representative if a minor.

3.2 User obligations

The user agrees to provide accurate and complete information during registration, to maintain the confidentiality of their login credentials, and to immediately notify any unauthorized use of their account. The user is solely responsible for all activities performed through their account.

4. Pricing

Service prices are displayed on the website and vary according to the type of application and allocated resources. Prices are shown in euros including VAT.

Instant App reserves the right to modify its prices at any time. Users will be informed of any pricing changes by email at least 30 days before they take effect. Prices applicable to current subscriptions remain unchanged until their renewal.

5. Payment and billing

5.1 Payment methods

Payments are made by credit card via the secure Stripe platform. Billing is monthly and automatic, charged on the subscription anniversary date.

5.2 Payment failure

In case of payment failure, the user has a grace period of 7 days to regularize their situation. During this period, the instance remains accessible but the user cannot perform any action except making payment or deleting the instance. After this period, the instance will be suspended and then deleted, resulting in permanent data loss.

5.3 Money-back guarantee

A 7-day money-back guarantee is offered on new instances. To benefit from it, the user must make the request by email to [email protected] within 7 days of creating the instance. The refund is made within 14 business days via the original payment method. During the refund request period, the instance remains functional but the user cannot make any modifications. The instance and its data are deleted at the end of the 7 days.

6. Right of withdrawal

In accordance with consumer protection laws, the 14-day right of withdrawal does not apply to services fully performed before the end of the withdrawal period and whose execution began with the prior express consent of the consumer. By creating an instance, the user acknowledges that the service is immediately activated and expressly waives their right of withdrawal. However, a 7-day satisfaction guarantee remains applicable.

7. Obligations of the parties

7.1 User obligations

The user agrees to use services in accordance with their intended purpose and applicable laws, not to use services for illegal or malicious purposes, to regularly back up their data, and to secure access to their instances (passwords, SSH keys, firewall).

7.2 Provider obligations

Instant App commits to making ordered services available as soon as possible, to ensuring service availability (excluding scheduled maintenance), to protecting user data in accordance with GDPR, and to providing technical support within the indicated timeframes.

8. Prohibited uses

The user agrees not to use the services for the following activities:

• Illegal activities or activities contrary to public order
• Content inciting hatred, discrimination or violence
• Cryptocurrency mining (Bitcoin, Ethereum, etc.) or any similar activity
• Sending spam, phishing or any malicious content
• Hosting content infringing third-party rights (counterfeiting, piracy)
• Cyber attacks, DDoS, or intrusion attempts
• Any activity likely to compromise the infrastructure or other users

Any breach of these rules will result in immediate account suspension without notice or refund.

9. Data and ownership

The user remains the owner of all their data hosted on Instant App instances. Instant App only accesses instance data to ensure proper service operation or upon explicit support request from the user.

In case of termination or non-renewal, the user is solely responsible for backing up their data before instance deletion. Instant App does not offer data export services; it is the user's responsibility to make backups before the end of their subscription.

10. Service Level Agreement (SLA)

Instant App strives to provide quality service with maximum availability. As a technical intermediary using AWS infrastructure, we cannot guarantee absolute availability.

• Availability target: 99.9% (excluding scheduled maintenance)
• Scheduled maintenance is announced at least 48 hours in advance by email
• Interruptions due to AWS, third-party networks or force majeure are excluded from this SLA

11. Technical support

Technical support is accessible by email at [email protected]. Maximum response time is 48 business hours. A chat service will be available soon.

Support covers assistance with platform usage and operation of deployed applications. It does not cover business-specific application configuration or custom development.

12. Limitation of liability

Instant App provides its services "as is" and "as available". To the extent permitted by law:

• Instant App does not guarantee that services will be uninterrupted, secure or error-free
• Instant App is not liable for indirect damages, data loss, lost profits or business damage
• Instant App's total liability is limited to amounts paid by the user in the last 12 months
• The user is solely responsible for their backups and application security

13. Termination

13.1 Termination by user

The user can terminate their subscriptions at any time from their dashboard. Instances are then stopped at the end of the current billing period. No prorated refund will be issued for the current month.

13.2 Termination by provider

Instant App may terminate an account in case of violation of these Terms, after notification by email. In case of serious breach (illegal use, non-payment), termination may be immediate without prior notice.

13.3 Consequences of termination

Upon termination, the user has 7 days to download their data. After this period, instances and their data are permanently deleted.

14. Subcontractors

To provide its services, Instant App uses the following subcontractors:

• Amazon Web Services (AWS): cloud infrastructure and hosting
• Stripe: secure payment processing
• SendGrid: transactional emails

By using our services, the user accepts data processing by these subcontractors within the limits necessary for service provision.

15. GDPR compliance

15.1 Data controller

For data collected as part of Instant App platform usage, LOCORDI SARL acts as data controller. For data hosted on user instances, the user remains the data controller.

15.2 Data collected

Data collected by Instant App: identity (name, email), payment data (via Stripe), connection data (IP, logs), service usage data. See our Privacy Policy for details.

15.3 Retention periods

Account data: account duration + 3 years. Billing data: 10 years (legal obligation). Connection logs: 1 year.

15.4 User rights

In accordance with GDPR, users have rights of access, rectification, erasure, portability, restriction and objection. To exercise them: [email protected]. They can also lodge a complaint with the relevant supervisory authority.

16. Communications

The user accepts to receive emails related to their account (invoices, expiration alerts, security). Marketing emails require explicit consent and include an unsubscribe link.

17. Terms modifications

Instant App may modify these Terms at any time. Users will be notified by email of significant changes 30 days before they take effect. Continued use of services after this period constitutes acceptance of the new Terms.

18. Applicable law and jurisdiction

These Terms are governed by the law of the user's country of residence. For users residing in the European Union, applicable European law (including GDPR and consumer directives) prevails. For users outside the EU, French law applies.

18.1 Amicable settlement

In case of dispute, the parties will first endeavor to find an amicable solution. The user may submit their complaint by email to [email protected]. Instant App undertakes to respond within 30 days.

18.2 Mediation (EU users)

For consumers residing in France, the competent mediator is CMAP (Centre de Médiation et d'Arbitrage de Paris), 39 avenue Franklin D. Roosevelt, 75008 Paris, www.cmap.fr. For consumers residing in the European Union, the European online dispute resolution platform is accessible at: https://ec.europa.eu/consumers/odr.

18.3 Arbitration (non-EU users)

For users residing outside the European Union, any dispute arising from these Terms or the use of services, which has not been resolved amicably within 30 days, will be finally settled by arbitration administered by CMAP (Centre de Médiation et d'Arbitrage de Paris) in accordance with its arbitration rules in force. The seat of arbitration shall be Paris (France). The language of arbitration shall be French or English, at the claimant's choice. The arbitration shall be conducted by a sole arbitrator. The arbitral award shall be final and binding, and may be enforced before any competent court in accordance with the 1958 New York Convention.

18.4 Competent jurisdiction

In case of failure of mediation for EU users, the competent courts will be those of the consumer's domicile for individuals, or the courts of Nanterre (France) for professionals.

19. Contact

For any questions regarding these Terms, you can contact us: